FAQ

Vässla Bike is weight testes for 120kg. It means that it will do what it's supposed to with a load up to 120kg.

Vässla Bike weigh 24 kg.

To ride a Vässla Bike you need to be at least 155 cm.

The battery has a range of up to 40 km.

Just detach the battery and charge in a regular power outlet.

Vässla Bike has 14 inch tires for all year round riding, for all seasons.

Of course! Vässla Bike is compatible with all Atranvelo accessories that you can choose as an add on to your Vässla membership.

A powerful 250W hub motor.

3,5 kg.

Our batteries contains lithium cells that are not a big fan of the cold. It is the single most performance reducing parameter. Since the battery is portable we recommend that you bring the battery inside. If you keep the battery inside your scooter in cold weather conditions for longer periods the cells in your battery can get affected and the battery could stop working.

It takes 4 hours to charge 100%. In one hour your battery will charge 20-80%.

The motor allows a speed of 25km/h.

It lights up when you press the top button on the display for 3 seconds.

Absolutely! Vässla Bike is classified as a bike and can go in the bike lanes.

No problem, the battery will go into "sleep-mode" if you don't use it within 12 hours. Push down the button on the battery for a few seconds and you are ready to go. Sleep-mode is there to increase the life span of your battery.

No, you don't need a drivers license to ride a Vässla Bike

Yes, all our vehicles are 100% electric.

In France, insurance is included in all Vässla Bike subscriptions. The insurance covers Third-Party Liability and Individual Accidents (if above 10% AIPP - Permanent damage to physical or mental integrity). You can find the Conditions générales and IPID form here: https://vassla.s3.eu-north-1.amazonaws.com/club/terms/fiche_IPID.pdf

Vässla Pedal is weight tested at 120 kg. This means it will do its job at a load up to 120 kg.

Vässla Pedal weighs 19kg.

Vässla Pedal has a semi step unisex frame and will fit most people between 155-200cm

The battery has an asissted range up to 100 km*, but you can of course keep cycling without assistance even when it has run out. *Note that exact range varies with a number of factors.

Vässla Pedal is built on a single-gear system. The well integrated electrical power-system makes gears obsolete. You do have three modes of assistance, how much is your choice!

It's a simple, just push a button in the app. The Battery is also locked with a regular key. In addition, you should safeguard your bike with a regular lock.

Just detach the battery and charge it in a regular power outlet.

Our batteries contain lithium cells, these are not big fans of freezing temperatures. Since the battery is portable we recommend that you bring it inside when the temperature is low. Warning: If you keep the battery inside your Vassla Pedal in cold weather conditions for longer periods the cells in your battery can get affected and the battery could stop working.

Vässla Pedal has wide, high quality 24x2,5 inch tires, made to endure all seasons. Smart detail: the side of the tires are reflective for great visibility in the dark.

Of course! It is compatible with both front- and back mounted Atranvelo® accessories. You can find a selection in our shop, or add to your Club subscription.

A powerful 45 Nm torque motor that gives you market leading assistance and the feeling of always riding downhill.

The battery only weighs 2kg, which makes it effortless to carry with you.

20-80% approx. 1 hour. 0-100% approx. 3 hours.

Vässla Pedal has a 45 Nm torque for market leading assistance. It’s like riding downhill - all the time.

It's integrated and lights up automatically when you ride your Pedal.

Yes, all our vehicles are 100% electric.

With the app you can see speed, lock/unlock, see the location of your bike, history of trips and start your Pedal. At the moment you can not share your Pedal, but this functionality will be available later this year.

Yes, the Thule rear bicycle seat is available to add to your subscription. The baby seat is approved for children from 9 months up to 6 years old, with a weight of 9-22 kg. Always consult a pediatrician before transporting a child younger than 1 year. Only carry children that are able to sit unaided for a longer period of time. Regardless of age, the child must be able to hold his/her head up while wearing a correctly sized bicycle helmet. More information from the manufacturer can be found here: https://www.thule.com/-/s/approved/std.lang.all/43/05/564305.pdf?rev=4.5

Vässla Scooter is weight tested for 175 kg. It means that it will do what it's supposed to with a load up to 175 kg.

65 kg.

The battery has a range of 40-60 km.

Leave the battery inside the Vässla and charge through the outside connector or take the battery out and charge directly on the battery connector. Wall power outlet with 220V min. 10A.

The battery is placed underneth the sadel. Your scooter is delievered with one battery but there is room for another battery if you like to drive for longer distances.

The scooter has so called all year round tires that you can drive with all year, all seasons.

A powerful 1800W motor.

8 kg.

The motor allows a speed of 45 km/h.

Vässla Scooter are classified as a scooter and are not allowed to drive in the bike lanes.

Our batteries contains lithium cells that are not a big fan of the cold. It is the single most performance reducing parameter. Since the battery is portable we recommend that you bring the battery inside. If you keep the battery inside your scooter in cold weather conditions for longer periods the cells in your battery can get affected and the battery could stop working.

No, the headlight is always on due to safety reasons.

Yes, all our vehicles are 100% electric.

Except yourself as the driver you can bring one more passenger on the scooter.

Vässla Club is our club, including all members that subscribe to Vässla today.

You can choose between 3 different memberships: Urban Flex (1 month commitment period), Urban Pro (6 months commitment period) or Urban Pro 12 (12 month commitment period). Your membership will be renewed automatically unless you cancel, in accordance with our terms and conditions.

Everything you need! Your own Vässla vehicle, helmet, lock, insurance, maintenance and service at no extra cost.

Yes, you need to be at least 18 years old to subscribe to Vässla. Please be prepared to show your ID at delivery, and if you're under 18 you will be charged with a fine equal to the amount of the first payment of your subscription.

Yes you can test ride you Vässla before subscribing. Check the test ride page for locations.

Flex gives you the flexibility to cancel whenever you want, you just need to inform our customer service 14 days prior to the end of your subscription month. With Pro 6 and Pro 12 you agree to be with us for 6 or 12 months. For Pro 6 you need to cancel your subscription at the latest 30 days prior to the end of your subscription and 14 days prior to the end of your subscription for Pro12 if you do not want your subscription to be renewed automatically.

Yes there is a possibility to buy the bike after 12 or 24 consecutive months of subscription. Price of the bike is set according to the value of a new product plus value of insurance maintenance, minus payments you made. Reach out to us at hi@vassla.com and we will help you.

For Sweden: Yes! There is possibility to buy please click here. Rest of the world: There is currently no possibility to buy this product straight away in your country.

You can continue your subscription with us for as long as you want.

Of course we will be happy to provide you with a new vehicle.

Just reach out to this email address: hi@vassla.com or write in our chat an we will get back to you as soon as possible.

Yes! You need to wear a helmet because... safety first!

Don't panic! You need to contact us at hi@vassla.com, to give us some information, report the theft to the police and issue a police report, then attach the police report. After that, we will replace your Vässla. In case of theft there will be a theft fee for your vehicle, you can read more about this in our terms and conditions.

You should email us at hi@vassla.com describe the issue and then we will send you an email to book a date and time for the repair.

Just relax. The battery has a deep-sleep-mode that increases the life-span of the battery. To wake the battery just hold the ON-button in ca 3 seconds to wake the battery again. And yes you can get a new battery if your current one stops working but only if you are a subscribing member.

Yes you can, but we recommend you to use the lock provided by us since it is the most secure one. You can always use more than one lock.

You can prevent your Vässla from being stolen by locking it with the lock provide by us, not leaving the battery inside and parking it at a safe spot.

You can always change from Pro 6 to Pro12 by contacting our customer service but change from PRO12 to PRO6 is not possible.

The deposit is charged at the beginning of your subscription period and you can find the current deposit fees on our website. We reserve the right to deduct any occurring fines or fees such as maintenance fees for damages beyond normal wear and tear, theft or no-show fees from the deposit. If no such fees have occurred during your subscription period we will refund your deposit after the subscription has been terminated and your vehicle has been returned. If you have a Flex subscription, the set up fee will be deducted from the deposit during the sign-up.

You can cancel your subscription one month before the end of your subscription period is over. If you're an Urban Flex member you can cancel 2 weeks before the end of your subscription.

You can cancel your subscription by emailing us at: hi@vassla.com

You will get charged on a monthly basis, on the same date you signed-up with us.

The subscription will get renewed automatically. If you wish to cancel your subscription you can email us at: hi@vassla.com

You email us at hi@vassla.com and we will send you a link where you can update your payment details.

Yes, start up fee is to cover the delivery and preparation of your product for the current usage time.

You do not pay a fee if you cancelled according to the cancellation conditions for your plan here you can find more (link to cancellation policy).

The customer is responsible for the fines and must cover the cost of these fines.

Good news! You have 14 days to try the vehicle and decide if that suits you. If the vehicle does not fit you, you can contact us on hi@vassla.com within 14 days and return the product. we will only charge you the set up fee and for days you use the vehicle.