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FAQ

We are here to help you on your questions. Vässla support team will always have your back

Products

Vässla Bike

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What is the maximum weight for riding a Vässla Bike?
What is the total weight of the Vässla Pedal?
What is the height requirements for riding a Vässla Bike?
What is the battery range?
How do I charge the battery?
What kind of tires does Vässla Bike have?
Can I mount a basket and luggage carrier on my bike?
What motor does the Vässla Bike have?
What is the weight of the battery?
How is the battery performance in cold weather conditions?
How long does it take to charge the battery?
How fast can I go with my Vässla Bike?
How do I turn on the rear light?
Can I ride Vässla Bike in the bike lanes?
My bike won't start - what should I do?
Do I need a driver license to ride a Vässla Bike?
Is Vässla Bike 100% electric?

Vässla Pedal

Vässla Pedal dropdown toggle
What is the maximum weight for riding a Vässla Pedal?
What is the total weight of the Vässla Pedal?
What is the height requirements for riding a Vässla Pedal?
What range can I expect?
How many gears does Vässla Pedal have?
How do I lock my Vässla Pedal?
How do I charge the battery?
How is the battery performance in cold weather conditions?
What kind of tires does Vässla Pedal have?
Can I mount a basket and luggage carrier on my Vässla Pedal?
What motor does the Vässla Pedal have?
How much does the battery weigh?
How long should it take to fully charge the Vässla Pedal?
How is the performance of the Vässla Pedal?
How do I turn on the rear light?
Is Vässla Pedal 100% electric?
What functions does the Pedal app have?
Can I add a baby seat to my Pedal?

Vässla Scooter

Vässla Scooter dropdown toggle
What is the maximum weight for riding a Vässla Scooter?
What is the total weight of the Vässla Scooter?
What is the battery range?
How do I charge the battery?
Where is the battery placed?
What kind of tires does the Vässla Scooter have?
What motor does the Vässla Scooter have?
What is the weight of the battery?
How fast can I go with my Vässla Scooter?
Can I ride Vässla Scooter in bike lanes?
How is the battery performance in cold weather conditions?
Can I turn off the headlight?
Is Vässla Scooter 100% electric?
How many passengers can I bring on a Vässla Scooter?

Subscription

The Club

The Club dropdown toggle
What is Vässla Club?
What membership can I choose from?
What's included in my membership?
Is there an age limit for subscribing to Vässla Club?
Can I test ride before subscribing?
What is a difference between the subscription plans, Flex, Pro 6 and Pro 12?
Is there a possibility to buy a bike if I like it?
Is there a possibility to buy it straight away for the standard price?
For how long can I subscribe to Vässla?
After my subscription runs out (Pro 6 or Pro 12), can I change vehicles?

Support

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How can I get in contact with support?
Do I need to wear helmet?
What happens if my Vässla get stolen?
What should I do if my Vässla needs to get repaired?
If my battery stops working, can I get a new one?
Can I use any lock to lock my Vässla?
How can I prevent my Vässla getting stolen?
If my subscription is Pro 6, can I change it to Pro 12 and vice-versa?

Payment & cancellation

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When can I cancel my subscription?
How can I cancel my subscription?
How often will I be charged for my subscription?
What happens when my subscription period is finished?
How can I update my payment details?
If I choose a Flex plan, pay the starting fee and cancel , do I need to pay the start fee again if I come back at some point?
Do I pay a fee whenever I cancel my subscription?
What happens if I get fined?
What if I decide that the vehicle does not suit me?