Scooter
SWEDEN'S MOST LOVED ELECTRIC SCOOTER.
- Skip congestion charges and expensive fuel costs while saving time - there is no faster and smoother way to get around the city. A green alternative for longer distances, because who needs a car anyway? Own your time, move in your own way.
details
THROTTLE
The throttle offers full gripping control from the start, which makes the scooter able to go through past cars stuck in traffic with comfort and quietly.
DISPLAY
The LCD display gives you a quick overview of all the information you need while riding, including range, speed and battery capacity.
BATTERY
With a removable battery weighing 8 kg, the e-scooter has a range of 40 to 60 km and up to 120 km with two batteries.
INTEGRATED HUB MOTOR
Vässla Scooter has a 1800W motor, with high power and low maintenance. The motor, in combination with the powerful battery, means that the Vässla Scooter can be driven up to 60 km on one charge. Perfect for your daily commute.
SEAT
The perfect ride if you don’t like to ride alone. Bring your partner, friend or kid with you wherever you go, there’s always space for 2.
SUSPENSION
The Scooter delivers the best suspension game in the front and back, offering balance and comfort to the rider.
THROTTLE
The throttle offers full gripping control from the start, which makes the scooter able to go through past cars stuck in traffic with comfort and quietly.
DISPLAY
The LCD display gives you a quick overview of all the information you need while riding, including range, speed and battery capacity.
DISPLAY
The LCD display gives you a quick overview of all the information you need while riding, including range, speed and battery capacity.
Subscription
The Club
What is Vässla Club?
The Vassla Club is the community of individuals who currently enjoy the use of Vassla products.
What membership can I choose from?
You can choose between four different memberships: Urban Flex, Urban 6, or Urban 12. Urban Flex (1 month commitment period) Urban Pro 6 (6 months commitment period) Urban 12 (12 month commitment period). Your membership will be renewed automatically unless you cancel, in accordance with our terms and conditions. See the different subscription plans here [link].
What's included in my membership?
*wait for insurance*
Is there an age limit for subscribing to Vässla Club?
Yes, you need to be at least 18 years old to subscribe to Vässla. Please be prepared to show your ID at delivery, and if you're under 18 you will be charged with a fine equal to the amount of the first payment of your subscription.
How do I book a test ride?
*wait for link*
Do i need to wear helmet?
Yes! You need to wear a helmet because... safety first!
Can I test ride before subscribing?
Yes you can test ride you Vässla before subscribing. Check the test ride page for locations.
What is a difference between the subscription plans, Flex, Pro 6 and Pro 12?
Flex gives you the flexibility to cancel whenever you want, you just need to inform our customer service 14 days prior to the end of your subscription month. With Pro 6 and Pro 12 you agree to be with us for 6 or 12 months. For Pro 6 you need to cancel your subscription at the latest 30 days prior to the end of your subscription and 14 days prior to the end of your subscription for Pro12 if you do not want your subscription to be renewed automatically.
Is there a possibility to buy it straight away for the standard price?
Currently, there is no possibility to buy this product straight away in your country.
For how long can I subscribe to Vässla?
You can continue your subscription with us for as long as you want.
After my subscription runs out (Pro 6 or Pro12), can I change vehicles?
Of course we will be happy to provide you with a new vehicle.
Support
How can I get in contact with support?
Just reach out to this email address: hi@vassla.com or write in our chat an we will get back to you as soon as possible.
What happens if my Vässla get stolen?
Don't panic! You need to contact us at hi@vassla.com, to give us some information, report the theft to the police and issue a police report, then attach the police report. After that, we will replace your Vässla. In case of theft there will be a theft fee for your vehicle, you can read more about this in our terms and conditions.
What should I do if my Vässla needs to get repaired?
You should email us at hi@vassla.com describe the issue and then we will send you an email to book a date and time for the repair.
If my battery stops working, can I get a new one?
Just relax. The battery has a deep-sleep-mode that increases the life-span of the battery. To wake the battery just hold the ON-button in ca 3 seconds to wake the battery again. And yes you can get a new battery if your current one stops working but only if you are a subscribing member.
Can I use any lock to lock my Vässla?
Yes you can, but we recommend you to use the lock provided by us since it is the most secure one. You can always use more than one lock.
How can I prevent my Vässla getting stolen?
You can prevent your Vässla from being stolen by locking it with the lock provide by us, not leaving the battery inside and parking it at a safe spot.
Is there a possibility to buy a bike if I like it?
Yes there is a possibility to buy the bike after 12 or 24 consecutive months of subscription. Price of the bike is set according to the value of a new product plus value of insurance maintenance, minus payments you made. Reach out to us at hi@vassla.com and we will help you.
If my subscription is Pro 6, can I change it to Pro 12 and vice-versa?
You can always change from Pro 6 to Pro12 by contacting our customer service but change from PRO12 to PRO6 is not possible.
Payment & cancellation
When can I cancel my subscription?
You can cancel your subscription one month before the end of your subscription period is over. If you're an Urban Flex member you can cancel 2 weeks before the end of your subscription.
How can I cancel my subscription?
You can cancel your subscription by emailing us at: hi@vassla.com
How often will I be charged for my subscription?
You will get charged on a monthly basis, on the same date you signed-up with us.
What happens when my subscription period is finished?
The subscription will get renewed automatically. If you wish to cancel your subscription you can email us at: hi@vassla.com
How can I update my payment details?
You email us at hi@vassla.com and we will send you a link where you can update your payment details.
If I choose a Flex plan, pay the starting fee and cancel , do I need to pay the start fee again if I come back at some point?
Yes, start up fee is to cover the delivery and preparation of your product for the current usage time.
Do I pay a fee whenever I cancel my subscription?
You do not pay a fee if you cancelled according to the cancellation conditions for your plan here you can find more (link to cancellation policy).
What happens if I get fined?
The customer is responsible for the fines and must cover the cost of these fines.
what if I decide that the vehicle does not suit me?
Good news! you have 14 days to try the vehicle and decide if that suits you. If the vehicle does not fit you you can contact us on hi@vassla.com with 14 days and return the product. we will only charge you the set up fee and for days you use the vehicle.
SPEEDY AS A WEASEL
The Vässla Scooter was developed with performance and range in mind. To drive past traffic, our scooter is the fastest way. A powerful hub motor that accelerates quickly and takes you up even the steepest hills.
100% Electric. 100% Fantastic. 100% Vässla.